Regulations, guidelines & complaints

If there is insufficient progress in your study progress, the school can start a process in which you will receive study advice. The school attaches agreements to this advice that are recorded in writing.

If you started your study program before 8/1/2018, this binding study advice regulation (pdf) applies.

If you started your study program on or after 8/1/2018, this binding study advice regulation applies. 

Complaints Procedures

What can you do when you have a complaint? Summa College has several complaints procedures in place. We will inform you below which type of complaint can be submitted to whom. 

Submitting a complaint
Do you want to submit a complaint? Then it is important to first read how it works at Summa College in this overview.

Complaints form
You can use the complaints form to submit a formal complaint, present an objection, or file an appeal against a decision.

In case you need advice on choosing the right procedure, or if you need help to fill out the complaints form, you can contact: 

the Info Point (+31 (0)40 269 4444, infopunt@summacollege.nl, 10 Sterrenlaan, Eindhoven)
OR
your career counsellor.

All complaints will be handled confidentially. Submitting a complaint will never affect the supervision or assessment of your study. 

Types of Complaints

Every day, Summa College does its utmost to give you the opportunity to get the most out of yourself. There is, however, always a possibility that you are dissatisfied with something concerning school. Since we want to improve our services, we want you to inform us whenever there is something you are not satisfied with. 

Summa College has several complaints procedures in place:

Complaints about undesirable behavior
To report complaints concerning social safety, (sexual) harassment, discrimination, aggression and violence, you can contact your school’s confidential counsellor. He can help you and, if needed, refer you. 

Complaints about serious wrongdoing
The so-called whistleblowing scheme allows you to report suspected wrongdoing within Summa College in a protected manner.

The regulation is meant for social situations in which the environment, safety or health of people and/or organizations are endangered. This regulation also enables you to report cases of criminal offence, violation of the law or unethical behavior. 
You can read more about how to report a suspected wrongdoing and which procedure follows thereafter in the whistleblowing scheme (pdf).

Complaints about binding study advice
Halfway through their school year, every student receives a binding study advice. If you do not agree with your binding study advice, you can file an appeal to the external Examination Appeals Board within two weeks, using the form on the left side of this page. Following a hearing, this Board will issue its decision within 20 working days. 

You can find the regulation of the Board here (pdf; in Dutch).

Complaints about exams
If you do not agree with a decision from the Examination Board, you can present an objection to the Examination Board within ten school days, using the form on the left side of this page. The Examination Board will issue a decision on the objection within 10 school days. If you disagree with this decision, you can file an appeal to the external Examination Appeals Board within ten school days, using the form on the left side of this page. Following a hearing, the Examination Appeals Board will issue its decision within 20 working days. 

You can find the regulation of the Board here (pdf).

Other complaints 
We find it important that you first talk to the person within Summa College who is directly involved in the situation in question. If you cannot work it out together, you can file your report to the director of your school, using the form on the left side of this page. He will deal with your report within 10 school days. 

In case you are not satisfied with the handling of your report, you can submit a formal complaint to the Complaints Committee, using the form on the left side of this page. The Complaints Committee will deal with your complaint within 14 weeks. 

You can find the regulation of the Complaints Committee here (pdf; in Dutch).

As a student, you must sign an education contract before starting a course. This contains the rights and obligations of you as a student and of the Summa College.

If you are 18 years or older, you can sign yourself. If you are not yet 18 years of age, your legal representative must also sign the agreement. The Education Agreement Terms and Conditions apply to the education agreement.

Requirements

From 4 October 2018, these Education Agreement terms and conditions (pdf) and these Exams agreement terms and conditions (pdf) apply.

These conditions apply to all Summa students, including those who have signed a different agreement in the past. 

Each Summa school has at least one confidant. You can discuss confidential matters and / or personal problems with the confidential adviser. In the overview you can see who you can approach for each school.

School	Name of counselor	Phone	Email
Summa Business	Mr. R. Thoen	+31 6 3167 5511	send email
Summa Engineering	Mr. T. Colette	+31 6 1424 0071	send email
Summa Fashion	Mrs. M. Pikaart	+31 6 5198 4771	send email
Metal Factory	Mrs. M. Pikaart	+31 6 5198 4771	send email
External confidential counselor	Mrs. M. Pikaart	+31 6 5198 4771	send email

Summa College has laid down rules for the smooth running of students' examinations. You can find the various rules and regulations here.

Exams 

Here you will find information about:
• The examination regulations
• Examination Appeals Board

Examination regulations 

In the exam regulations you will find information about:
• organization and administration of exams
• assessment of exams
• exemption regulation
• objection and appeal

Download the exam regulations 2019-2020 (pdf, Dutch).

Download the exemption policy for Dutch, math, English and citizenship (pdf, Dutch).

Resit scheme for central exams 

Download the national resit scheme (pdf, Dutch).

Examination Appeals Board 

If you have a complaint about exams and everything related to it, you can file a complaint with the exam committee of your school. If this does not lead to a desired solution, you can turn to the Appeals Appeals Committee. He or she decides on the decisions of the Board of Examiners or of the examiners.

The Examination Appeals Committee is an independent committee that works with its own regulations. Download the full text of the Examination Appeals Regulations (pdf). 

Every year, the Ministry of Education draws up the general (generic) requirements for the subjects Dutch, arithmetic and English. These requirements are not the same for all courses and years. In this table you (Dutch) can find out which requirements apply to you per level, duration of your study program and academic year.

Rules apply to all parking lots of the Summa schools. If you do not comply with this, measures will be taken. For example, your bike can be moved or chained, your car can even be towed at your expense. Read the parking policy (pdf).

Summa College has rules on dealing with student privacy. This protects the privacy of students against misuse and against processing incorrect data.

The privacy regulations apply to all personal data of students that Summa College processes.

View our privacy statement here.

The most important rights and obligations of students are set out in the student charter. It also describes what the student can expect from Summa College. The statute applies to all students, within all schools of the Summa College. In addition, each school can set its own rules, insofar as these fall within the framework of the student statute. There is also a Student Status Disputes Committee, which states how you can appeal against a decision.
Download the student charter (pdf).

Disputes Committee Student Charter

Sometimes a conflict arises between a student and a director of a school about the application of the student statute. The Regulations for the Disputes Committee for Student Statutes describe how you can appeal against a decision.

The committee only deals with disputes that have been decided at the school by the highest authority or on behalf of the director. The committee will not deal with disputes for which there are other disputes or objections. Download the Complaints committee regulation (pdf).

The Student Fees Scheme provides a description of procedures and amounts with regard to statutory tuition fees (full-time) and course fees (BBL and full-time part-time). Payments to school are made via iDEAL and by means of so-called e-invoices: accounts via e-mail.

You can download the Student Fees Scheme (pdf, Dutch) here.

In the Teaching and Examination Regulations (TER) you will find information about the design and implementation of MBO education and exams at Summa College. Students who are already studying at Summa College can also contact the career counselor with questions.

The TERs are listed on this page.

As a student, you must sign a Professional Practice Agreement before starting a Professional Practice. This contains the rights and obligations of you as a student and of the Summa College.

If you are 18 years or older, you can sign yourself. If you are not yet 18 years of age, your legal representative must also sign the agreement. 

Requirements

These General Terms and Conditions of the Professional Practice Agreement apply from 13 March 2017.

As soon as you come to study with us, you will receive a personal account, with which you have access to a number of ICT facilities, such as the digital learning environment, roc mail, (wireless) internet and online study results. A number of rules of conduct and usage apply to use, which are laid down in an ICT regulation (pdf).